Terms of Service

1. Who we are

Pravune Ltd is a company registered in Northern Ireland. We provide operational systems, workflow automation, reporting, integrations, custom software, and AI-enhanced tools for businesses.

2. Scope of these Terms

These Terms apply to use of the Pravune website and any Pravune services, software, systems, tools, integrations, documentation, or related support made available by Pravune unless a separate written agreement applies.

If there is a separate signed agreement, proposal, order form, statement of work, or customer contract between Pravune and a customer, the order of precedence in section 17 will apply where there is a conflict unless the relevant document states otherwise.

3. Our services

Pravune may provide a combination of software, platform functionality, integrations, automation, support, consultancy, implementation, and project-based services.

The exact services, deliverables, fees, support arrangements, and responsibilities should be set out in the relevant proposal, agreement, order, or statement of work.

4. Accounts and access

Where access to a Pravune system or service is provided, users must keep account details secure and must not share access credentials with unauthorised people.

Customers are responsible for ensuring that users they authorise to access Pravune services are suitable, trained where necessary, and removed when access is no longer required.

5. Acceptable use

You must use Pravune websites, services, and systems responsibly and lawfully.

• Use Pravune services only for lawful business purposes.
• Do not attempt to gain unauthorised access to systems, accounts, networks, or data.
• Do not upload malicious code, harmful content, or unlawful material.
• Do not interfere with the security, availability, or performance of Pravune services.
• Do not copy, resell, reverse engineer, or misuse Pravune software except where expressly permitted.

6. Customer responsibilities

Customers are responsible for the accuracy, legality, and suitability of the information, instructions, data, files, systems, access, and materials they provide to Pravune.

Customers must ensure they have the necessary rights, permissions, consents, and lawful basis to provide information or access to Pravune for the relevant services.

7. Confidentiality

Each party may receive confidential business, technical, commercial, operational, or security information from the other party while discussing, preparing, delivering, supporting, or improving Pravune services.

Each party must protect the other party’s confidential information using reasonable care and must not use or disclose it except as needed to perform the relevant services, comply with law, or as otherwise agreed in writing.

Confidentiality obligations do not apply to information that is already public, independently developed without use of the confidential information, lawfully received from another source, or required to be disclosed by law.

8. Intellectual property

Pravune retains ownership of its pre-existing software, code, designs, methods, tools, know-how, templates, documentation, branding, and intellectual property unless otherwise agreed in writing.

Customer materials, data, branding, and pre-existing intellectual property remain owned by the customer or the relevant rights holder.

Any bespoke ownership, licensing, or usage rights should be set out in the relevant agreement, proposal, or statement of work.

9. Data and privacy

Pravune handles personal information in accordance with its Privacy Policy. Where Pravune processes personal data on behalf of a customer, a Data Processing Agreement or equivalent contractual terms may apply.

10. Third-party services

Pravune services may interact with third-party platforms, systems, APIs, cloud services, tools, suppliers, or customer-managed environments.

Pravune is not responsible for third-party services, outages, terms, data handling, changes, or failures unless expressly agreed in writing.

11. Availability and changes

Pravune aims to provide reliable services, but we do not guarantee that websites, systems, integrations, or services will be uninterrupted, error-free, or available at all times unless a specific service level agreement applies.

We may update, improve, suspend, remove, or change services where necessary for security, maintenance, operational, legal, or business reasons.

12. Project change control

For project-based work, agreed deliverables, assumptions, timelines, dependencies, and customer responsibilities should be documented in the relevant proposal, order, agreement, or statement of work.

Changes to scope, priorities, timelines, integrations, data requirements, third-party dependencies, or acceptance criteria may require a revised proposal, written approval, additional fees, or adjusted delivery dates.

13. Payment, proposals, and project work

Fees, payment terms, deliverables, timelines, and commercial arrangements should be set out in the relevant proposal, quotation, order, agreement, or statement of work.

Unless otherwise agreed in writing, work may depend on customer cooperation, timely access to systems, accurate information, availability of stakeholders, and third-party service performance.

14. AI-assisted services

Pravune services may include AI-assisted features or tools that support automation, document processing, analysis, reporting, recommendations, or operational decision support.

AI-assisted outputs may be incomplete, inaccurate, or dependent on the quality of the information provided. Customers remain responsible for reviewing outputs, validating important decisions, and deciding whether AI-assisted results are suitable for their business use case.

Pravune will not use customer data to train public AI models unless this is expressly agreed in writing. Any customer-specific AI processing arrangements should be set out in the relevant agreement, proposal, or statement of work.

15. Liability

Pravune does not exclude or limit liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation.

To the extent permitted by law, Pravune is not responsible for indirect, incidental, consequential, special, or punitive losses, loss of profit, loss of revenue, loss of goodwill, loss of anticipated savings, or loss arising from customer misuse, inaccurate information, third-party systems, or unauthorised access caused by customer failure to secure accounts or systems.

Any specific liability cap or commercial risk allocation should be set out in the applicable customer agreement, proposal, order, or statement of work.

16. Suspension and termination

Pravune may suspend or restrict access to services where reasonably necessary to protect security, prevent misuse, comply with law, respond to non-payment, investigate suspected breach, or reduce risk to Pravune, customers, users, or third parties.

Either party may end services in accordance with the relevant agreement, proposal, order, or statement of work.

17. Order of precedence

If there is a conflict between documents that apply to a customer relationship, the order of precedence will usually be: signed customer agreement, order form or statement of work, accepted proposal or quotation, any applicable data processing agreement, and then these Terms.

A document may state a different order of precedence or expressly override part of these Terms. Any change to these Terms must be agreed in writing by Pravune.

18. Governing law

These Terms are governed by the laws of Northern Ireland, unless another governing law is expressly agreed in writing.

Disputes will be subject to the courts of Northern Ireland, unless another jurisdiction is expressly agreed in writing.

19. Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, website, legal requirements, or business operations. The latest version will be published on this page.