Contact and support

1. Overview

Pravune provides business software, workflow automation, reporting, integrations, custom development, and AI-enhanced tools. Support routes may depend on the service, agreement, project, or customer relationship in place.

If you are unsure which route to use, contact hello@pravune.com and your enquiry will be directed appropriately.

2. Contact routes

Please use the most appropriate contact route for your enquiry.

3. What to include in a support request

To help Pravune understand and respond to your request, please include as much relevant information as possible.

• Your name and organisation.
• The service, system, website, project, or feature your request relates to.
• A clear description of the issue or question.
• Relevant screenshots, error messages, timestamps, URLs, or reference numbers where available.
• The impact or urgency of the issue.
• Any recent changes that may be related.

Please do not send unnecessary personal data, passwords, secrets, API keys, full database exports, or sensitive customer data unless specifically requested through an appropriate secure process.

4. Priority guidance

The table below gives general guidance on how support requests may be understood. Any formal response times or service levels must be agreed separately in writing.

5. Availability and response times

Pravune aims to respond to enquiries and support requests within a reasonable timeframe. Standard support is normally handled during UK business days, excluding public holidays, unless a written agreement states otherwise. Response times may depend on the nature of the request, the service affected, customer agreements, availability of information, and the severity of the issue.

Unless a written agreement states otherwise, published contact routes do not create a guaranteed service level, uptime commitment, emergency support obligation, or out-of-hours response commitment.

6. Security issues

Security concerns, suspected vulnerabilities, or suspected incidents should be sent to security@pravune.com.

If you believe you have discovered a vulnerability, please follow the Responsible Disclosure Policy and avoid accessing, copying, modifying, deleting, or disclosing data that does not belong to you.

7. Privacy and data protection requests

Privacy questions, data protection requests, and personal information enquiries should be sent to privacy@pravune.com.

We may need to verify your identity before responding to some privacy or data protection requests.

8. Related pages

These pages provide additional information about Pravune’s privacy, security, data processing, and vulnerability reporting practices.

9. Changes to this page

We may update this Support page from time to time to reflect changes to contact routes, support processes, services, or business operations. The latest version will be published on this page.